September 13, 2014
Benign or malignant? It’s impossible to know just yet. Perhaps it’s best to focus on the blessings of the present moment. Here are several unconflicted ways in which I can be happy for Rob Ford.
August 23, 2014
There are many who got close to Iyengar's intensity and learned just as much, if not more, by turning the other way. You will not readily find their tributes to the master, because it’s harder to write about learning against someone. The hagiography machine drowns out the nuance.
July 26, 2014
It is poignant to think that the quest for deeper purification or self-improvement may in some cases form its own injury feedback-loop. Those with the highest investment in practice may often be practicing in part to recover from the effects of practice.
July 25, 2014
Track complaints. Measure their frequency and prioritize them. Propose and design changes. Implement fixes and resolve them. Train staff to do better. Customers expect no less of us and we know that we won't retain them unless we address their issues.